Return & Download Info

Digital Download Return Policy

Because all Hookey Media products are digital downloads, they cannot be returned or refunded

once the files have been delivered.
All sales are final.

However, if you run into any issue—such as:

• Download link not working

• File not opening

• Wrong file delivered

• Missing pages or corrupted file

Please contact us at hookeymedia@gmail.com within 7 days of your purchase,

and we will fix the issue at no extra cost by re-sending or replacing the file.

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Unauthorized Sharing

All files purchased from Hookey Media are for personal use only.
Re-uploading, reselling, or distributing our digital products is strictly prohibited.

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HOW TO RECEIVE YOUR DOWNLOAD

After you complete your purchase on Hookey Media:

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1. Immediate Download Page

Right after checkout, you’ll be taken to a screen where you can instantly download your file.

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2. Email Delivery

You’ll also receive an email with:

• A download link

• The file format (PDF, PNG, JPG, ZIP)

• Any special instructions

If the email does not appear within 5 minutes, check your spam/junk folder.

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3. Downloading on Mobile

If you’re using a phone:

• The file will download to your Files or Downloads app.

• For ZIP files, tap them once to extract all pages.

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4. Downloading on Computer

Your file will appear in:

• Windows: Downloads folder

• Mac: Downloads folder

• Chromebook: Files > Downloads

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HOW TO PRINT YOUR DOWNLOAD

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1. Open the PDF or Image File

Use Adobe Reader, your phone’s PDF viewer, or any standard PDF app.

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2. Choose Print Size

Most Hookey Media files are designed for:

• 6×9 in

• 8.5×11 in

• A4

• 8×10 in

On your print screen, choose:

• “Actual Size” or “100% scale”

• Letter Paper (8.5×11) or the correct paper size you want

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3. For the Best Results

• Use a printer set to High Quality / Best

• Print on thicker paper (24 lb – 32 lb) for journals or coloring pages

• For photos or bold covers, use matte or glossy cardstock

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4. Printing at a Store

You can also bring the file to:

• Staples

• Office Depot

• Walmart Photo

• Any print shop

Or upload the PDF to their website and pick up the prints in-store.

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5. Binding Options

For journals, planners, or e-books:

• Staple binding

• Coil / spiral binding

• 3-hole punch

• Binder-style inserts

This makes a clean, professional product for personal use.

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Need Help?

If you ever need help with:

• Downloading

• Printing

• Resizing

• Custom edits to your file

Message Hookey Media anytime — we’re here to make it easy.